TROUBLESHOOTINGS

• Check your spam or promotions folder — sometimes the email with your PDF link ends up there.
• Make sure you entered the correct email address at checkout.
• If you created an account, you can also log in and find your files under “My Purchases.”
• Still missing? [Contact me here] and I’ll resend them.

• Ensure you are logged into your Canva account before clicking the link.
• Try copying and pasting the link into your browser instead of clicking directly.
• If Canva shows an error page, it may be a temporary issue on their end. Wait a few minutes and try again.
• If it still doesn’t work, send me a message at bridalovevows@gmail.com so I can provide a fresh link.

• If a font looks wrong, Canva may have swapped it because you’re not logged in or replaced it with a Pro-only font.
• All my templates are designed with free fonts — if you added a Pro font yourself, Canva will ask you to upgrade.
• Make sure you’re editing in “Edit” mode, not “Preview.”

• Canva sometimes shows placeholders if you aren’t logged in — try refreshing your browser.
• If you accidentally deleted an element, use Canva’s “Undo” button or re-add a free element from their library.
• Some graphics may take a moment to load on slower connections.

• Always choose PDF Print (for printing) or PNG (high quality) (for digital use).
• Avoid JPG if possible, it’s lower quality.
• Enlarging small images or logos will make them blurry — try to use full-size images.

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• Colors may vary slightly from monitor to printer. For the truest color, use a professional print shop.
• Double-check that you exported in the right size (A4, US Letter, 5×7, etc.).
• In-home printers, avoid the “Fit to Page” setting — it can distort your design.

• All my templates are created with free elements and fonts.
• If Canva asks you to pay, it means you replaced something with a Pro element, image, or font.
• Options: switch back to a free element, choose another free graphic, or use Canva Pro if you prefer the paid feature.

• Canva sometimes doesn’t auto-play audio in the editor. Use the play button to preview.
• If audio doesn’t export, make sure it’s not muted in your design.
• Free audio is included, but if you replace it with a Pro track, Canva Pro is required to download with sound.
• Always export as MP4 to include video + audio together.

• Check that you exported as MP4 (High Quality).
• Avoid resizing the video outside of Canva — it reduces resolution.
• If uploading to social media, note that platforms compress files; the original download will always look sharper.

• Log out and back into Canva.
• Try a different browser (Chrome usually works best).
• Clear your cache/cookies if the problem persists.
• If Canva is having an outage (rare, but possible), wait and try again later.

• First step: refresh Canva or restart your device.
• Try logging in from another device (desktop/tablet/phone).
• If the issue continues, contact me at bridalovevows@gmail.com with a screenshot and details so I can help.